Returns & Exchanges
Last updated: 15 July 2025
Return Window
You may request a return within 7 calendar days of the delivery date.
When We Accept a Return
We accept returns only when the delivered item has a manufacturing defect or the design differs from what you ordered.
Eligible Examples we'll honour
Description
Proof we'll need
Manufacturing defect
Loose stitching, fabric flaw, colour patches
Clear photos of the issue
Wrong design delivered
Different pattern/print from your order confirmation
Clear photos of the issue
Not eligible: Size chosen incorrectly by the customer, damage after washing, or comfort preferences after use.
Transit Damage
If the outer box or inner packaging arrives visibly damaged, let us know within 24 hours of delivery with photos/video. We'll arrange a free replacement or refund after review.
Return Shipping (India only)
We organise a free reverse‑pickup from your address. Pack the item in the bag it was received in.
Refund Method & Timeline
Once the item reaches our warehouse and passes inspection, we issue a full refund to your original payment method within 7-10 business days. We don't offer exchanges or store credits.
How to Initiate a Return (3 Simple Steps)
✓ Raise a ticket
Click "Return" in your order page or contact us via WhatsApp / email / live chat (details below).
✓ Hand over the parcel
Our courier partner will collect it at a convenient time slot.
✓ QC & refund
We'll update you by WhatsApp/SMS once your refund has been processed.
Need Help?
WhatsApp: +91 7816034027
Email: support@snoozypanda.in
Live Chat: Click the chat bubble at the bottom‑right corner
Business Hours: Mon–Sat, 10 AM – 6 PM IST
Sleep easy - if it's our mistake, we'll make it right.